“ Type: Garden Sheds / Storage „
After paying almost £700 for a 10x10 wooden shed and porta base incl. and fitting we then endured a lengthy wait until we were finally informed of a delivery and installation date. After installation it was clear that 1 door was severly warped, many of the overlaps in the panels you could fit your hand through and one of the windows was very poorly fitted. We took photos of these issues and raised them to your customer services, who promised to send a team to rectify them, an even LONGER wait then ensued, we had to chase Waltons several times, before they gave us a date which they then cancelled the day before, after I had made arrangements to be around. They then arranged another date again I arranged to be around, but surprise surprise no fitters appeared. The very next day at 0640AM a very loud van and 3 men crunched around the gravel outside the house, waking all and sundry for 5 minutes before knocking on our door, due to the UNSOCIABLE hour and the fact that the family had been rudely awakened we got them to quickly fix extra latches to the door in an attempt to correct the warped door. We then asked the team to leave out of consideration for our neighbours. After contacting customer services once again they made wholly derisory offer of a full £20.00 (whoohoo) which added insult to injury and I would much rather keep their £20 so that we can inform the widest possible audience of Walton's appalling customer service.
After looking at different forums about sheds and comparing them, there was one thing that stood out, Walton's customers were not happy! That is why I followed in the footsteps of many other customers and went down the path of Beast Sheds. I have to say that I was very impressed with the whole process from initially viewing the website to them coming and erecting the shed. The shed that I purchased was a 16x8 S1 Tanalised Security shed. I went for this as it offered room to just sit around and enjoy the outdoors and the security to store the chairs and other items safely. All be it to say that I was a very pleased customer as it came with a free rot resistant floor as well to keep my shed protected from the inevitable elements.
Although the log cabin looks quite good once done, I would not buy from Waltons again due to the lack of customer service and after sales service. I was missing a number of parts to my cabin having waited a month for initial delivery, only then to have to wait well over a month for the missing parts (which still haven't arrived). The phone number has a wait of over 20 minutes then cuts you off and there is little reply on email. DO NOT BUY FROM WALTONS, in my view, unless you are very very patient.
Total rubbish! I've put better wood on my fire, don't waste your money is all I can say - Shocking!Deserves no stars but couldn't add my review without one,
Hi After looking at many shed sites decided to go with beastsheds ,The sales staff were excellent advised me what i needed ,and what i did not need ,Arranged a delivery date ,and was given a rough time slot ,In which the fitters arrived in .
The Fitters were really helpful and polite ,and did a fantastic job .I was amazed how quickly they fitted it .also they left the garden nice and tidy ,and cleaned their mess up ,Shed is great I have boarded it out and fitted lights in it,Kids now have there own space ,to chill inn.
Have told all my family and friends about beastsheds ,Could not of wished for a better company to of fitted our shed .The quality of the shed and wood used is first class,so strong and robust.we have had a 10 x 8 Beast shed which as 3 x 2 frame work and 22mm cladding ,It is built like a tank .
I wanted to replace 2 - 5x4' sheds and had struggled to find a local supplier. I came across Easyshed and was impressed by their on-line shed configurator. Using their tool I "built" my dream shed, you can include extras like shelving or raise the overall height, specify different types of wood etc.
Shed ordered and delivery confirmed. When preparing for delivery I had messed up and call Easyshed to explain that I thought I had 2 x 6' sheds and as a consequence the shed I ordered was 2' too long - no problem they said and cut it down.
On the day the fitters called half an hour before their arrival just as I had asked. It was a tight squeeze but 40 minutes later job done! The factory had even reduced the roof so it did not run into next door neighbors.
I ordered the 6 x 6 wooden greenhouse through Argos and the delivery was quick. Due to bad weather I had to wait for a week or so to assemble the greenhouse and towards the end of the very poor instructions I found several items missing from the order. I contacted Kybotech ( the makers) directly and requested the items to be sent to me. One part arrived but not the entire request, so several phone calls and emails later and waiting over a week for them to confirm the rest of the items were coming I had to ring Argos who were very good and got things moving.
To summarise Kybotech 'appear' to be helpful but when you want them to ring you there is no way they are interested. We have an answer machine and that was clearly not used on the time I was not available and that was for half a day. Product quality is good in my opinion and the greenhouse will look good now I have all the parts but customer services - OH dear, it's in the name, beware!
I have to agree with most of the reviews here! Billyoh Sheds are terrible!! Everything started well, panels went together easily and the instructions were fairly easy to follow. As everyone says it looks fine when its in sections but when it gets put together things don't quite work.
I bought a Lincoln tongue and groove 6 x 8 shed from Gardenbuildings Direct, fast delivery. Panels fit fine to start. One of the rear panels was 5mm shorter than the other but managed to sort it by using a strip of wood. All sides done but noticed the rear of the shed bowing out but decided to leave it until roof was on as the weather was starting to change. The roof panels are the same width as the side panels so when you try to put them on there is a 20mm shortfall due to the cladding on the front and back panels. Checked instructions, all seems ok, all bits fit together as they should and it must be right because the roof purlins fit correctly. As it started raining I put a tarp on the roof.
Phoned the customer services a couple of days later to explain the roof problem, nice lady said it sounded like the wrong roof panels were included and they would send out the right ones. 1 week later roof panels arrived, unfortunately I was out so my mother took delivery. New roof panels exactly the same size as originals! Decided to email customer services to explain the problem giving the the sizes of panels compared to their sizes on the website and included photos. They replied next day saying that sizes on the website are approximate and had I fitted the front and rear panels on the inside of the side ones?
The shed is still without a roof due to the weather, but have decided to sort it in my own way. Not a good product for £230 and it will probably cost a fair bit to sort out. As a friend once said 'Buy cheap, pay twice!' Shame I keep forgetting his advice!!
The initial service from Passmore's was good.- they helped me through the planning requirements ,sizing and types of wood . The initial deposit paid on what I thought was the same Garage as per their brochure - when it was delivered - it looked a lot lighter wood, although I'm told this will weather. Again the brochure is mislead - the wood is obviously stained in the brochure as its nothing like that when it comes - its practically white.
Finally the brochure shows great red roof tiles. You would think that's what I would have had delivered?
no obviously you need to be so prescriptive - as despite saying I want the same look as per your brochure the sent me the cheapest interlocking concrete tiles you can imagine. Not one picture in any of their magazine uses such cheap tiles. Not happy with Passmore - brochure totally misleading.
I received two sheds from Easysheds on Friday 27th July 2012. I had to erect myself as Cornwall is out of their delivery area (perfectly alright as I wanted to erect it myself with my builder). End panel on one was severely bowed leaving a gap of one inch along middle top of wall. I was surprised as I presumed it was made up on a jig but the tongue and groove and two centre framing uprights were cut to accomodate the bow. I provided two photos to show the problem making use of a long spirit level to show that the roof was straight but end panel dipped in the middle. On complaining I was first told to put weight on roof to take up the dip in the end panel, infuriating to be asked to accept my roof now should have a dip in it. Further emails and only response was "it was alright when it left us" or "wood is a natural product and is prone to shrinking" (I pointed out that presumably then the tongue and groove and incredibly the two lengths of framing shrunk in length by over an inch). Incidentally the sheds were stored flat for 4 days before we started to erect them. " you must have stored them incorrectly" and on and on and on.
Both sheds were security sheds and of generally poor quality and finish. So I ask others to be very careful and perhaps (if you are going to take a chance with this company)take the option to pay on delivery to give you the opportunity to carefully check it before paying.
Beware of Easysheds for it seems their customer service only knows one reponse "its not our fault"
customer service is something that has passed this company by. From the delivery drivers through to customer services manager (a misnomer if there ever was one). We ordered a playhouse... the roof never arrived. Rains came and it was ruined. Not only that... but the quality of the wood was very poor. For a child's playhouse the wood was splintered and broken... shocking spec. Despite this, wife and i, on reflection decided to upgrade to a log cabin style in the hope that quality of wood would be better (an extra £100+). It was somewhat better - still splinters in parts but 1000x better quality than the previous (not that the starting point was too high!!!)... but this time the firm delivered the wrong floor. We called and the "customer service" manager (the customer service has to be put in speech marks... because its a joke!) refused to offer any kid of monetary good will for messing us about again... we ordered a new floor and this couldn't arrive for over a week. The delivery guy was miserable. He wanted to leave the materials at the front door and didn't want to leave it in the garage. And when i noticed the floor was still the wrong one, when i told him he said he didn't care and that i'd have to phone... air for it... "CUSTOMER SERVICES"!!! no apology at all! i ended up going out and buying the materials top make a floor myself at a personal cost of £60... avoid if you can. this company seems to have cornered the market in wooden playhouses but if you can avoid them... DO! AVOID AVOID AVOID... please... do not suffer their incompetence and lack of customer service... as i have.....
Ordered a 12x6 Billyho shed from Gardenbuildingsdirect and received order confirmation from Kybotech.What I got was a 12x6 floor and sufficient bearers for a 12x6 shed but the shed panels were for a 10 x 6. Spoke to customer services who gave me the option of waiting for the correct panels or settling for 10 x 6. I chose the latter since the erectors were on site and were costing me £280 a day. I would have had to pay this again if I had waited.Customer Services said someone would call to discuss compensation.They did not, I got an email saying they had credited me with £30 (the difference in cost of the two sheds). No recognition of the fact that I had paid for larger floor than was required,had extra bearers I did not need, or that I had had a concrete base constructed that was 2 ft larger than necessary.Worst of all, no apology and no recognition of the inconvenience and disappointment. The shed is very poor quality,the roof trusses were missing, the panels are riddled with knot holes and one is split and mouldy and the door is too small. I think the erectors were ashamed to put it up. Avoid like the plague.
i have been asked to write a review on my standard garden shed i received from easyshed on friday 7th october, the first thing i have to say is that i did read 1 bad review, which i asked them about. and they confirmed it was from a customer that had no access and no base, so i decided to pay c.o.d for the shed by credit card on the day , the fitting team were 2 well mannered gentleman. they drove a 59 plate transit and had easyshed workwear. they cleaned up after them self. so far so good, i had a flat concrete base and access was clear . the shed was a 8x8 apex standard with a 3ft door. shed had a tanalised floor which is 20mm thick and of real wood, the shed was screwed together and had a green mineral roof. the door was ledge and brace and had security hinges as standard, what also was a pleasent suprise the framing was also tanalised, the fitters then explained they only use tanalised framing on all there sheds now, all in all i was very pleased with the shed ,as it had good height as i am 6ft , the only thing so far i am disapointed with was the perspex windows , as the children have left home and safety is not a issue. so to summarise i would go for the standard shed with the free tanalised floor and framing , this shed would last as long as the tanalised with a few licks of paint which would save you money on the tanalised range.
full vat receipt on completion,
i received my 16x8 tanalised apex shed today off easyshed , and apart from the fitters being aston villa fans, i have to say fantastic customer service, a quality wooden building, with a floor that a tank could drive over.all shed was screwed together, hinges & padbolt bolted. they offered my c.o.d for my peace of mind.they delivered and fitted in 10 days, and gave me a delivery date and time on the day i ordered shed . according to the fitters everything is in house , from the fitters to the internet,production and phones.no third partys. a total pleasurable experiance. well done easyshed
Bought a 16x8 shed in October and I never thought a shed could be so poorly made. Walls don't meet leaving 1/2 centimeter gaps in each corner running floor to ceiling, 1 inch gap between where 2 sections of wall are meant to be joined, gaps in the floor, screws and nails sticking out in a LOT of places where joists have been missed, windows badly designed, fascias not fitted correctly, roof felt very poorly laid and now the wood is starting to split. I have been trying to get this resolved for 3 months now but they just ignore calls and letters, unfortunately it looks like I may have to take legal action. They are now listed on ebay as Malvern Garden Buildings ltd. I have only given them 1 star as it's not possible to give none. Buyer beware, avoid this lot at all costs.