I have also been a good customer for many years.
As i live in Scotland my bank only opens two and a half days per week as usual . At Christmas and New Year the bank is closed .
As I was one day late with payment Littlewoods have charged me £12 . I did phone and explain the situation and was told I should have used Post Office or card . Post Office was also closed. I do not use cards as one card was stolen and £700 's worth of goods charged to me.
The woman I spoke to was not helpful telling me I no the situation and should have arranged early payment. I explained I do work and it can be difficult to get to Bank in their opening hours.
Needless to say my custom with Littlewoods will be terminated and I shall not be recommending their catalogue.
I have been a customer with Littlewoods for many years and have never had a problem with the items, delivery or customer service until recently.
I had ordered a £215 pair of Ugg boots and a £59 black headboard both arranged to be delivered today - Mon 06/08/12. On Friday I arrived home, went into the back garden to find the headboard outside, no notes or anything about my boots. The box was bashed but inside the headboard was fine - however due to its size we wanted to return it. Used the website to arrange collection Sat 04/08 which didn't happen.
Phoned littlewoods who apologised and assure me it will be picked up this week however asked if it was t if I would phone them as they've been having problems with Yodel, the delivery company!
This morning I tried tracking my boots to find that apparently they attempted delivery on Friday but noone was in so they put a card through the door (they didn't)...I complained to yodel this morning but heard nothing back...
Low an behold half an hour ago my boots arrive - yippee!....or not so
The bag the boots arrived in was stinking of smoke, the box was bashed, the boots themselves appear to have been worn before and the side of the boot was bent and did not sit properly...gutted.
Contacted littlewoods and I got an apology, nothing else though. An apology only goes so far after you've waited in all day on my only day off for something that's damaged/been worn before and for spending time contacting littlewoods and yodel on 0844 numbers - not bloody cheap!
Incredibly unhappy and will probably close my account - sorry for the rant!
Both of these catalogues are linked. Same layout and same customer service teams. If you want to buy something it takes about 4 minutes to get through to a customer service agent. If you have a problem then you will be waiting for over half an hour. I have found the best thing to do is access the order line and get them to put you through. This action might get them to improve if the order line is being affected and clogged with calls for another department. NEXT TIME YOU HAVE A PROBLEM RING THE ORDER LINE.
I've been a customer of Littlewoods for many years now, after my wife spotted something in a leaflet and decided to fill in a form using my name. so when I was accepted I decided to keep using it, ordering several thing from it over the passed few years, in fact I've spent several thousand pound since that very first order and, until quite recently, my experience with the catalogue has been a pleasant one.
Firstly for those that have never heard of Littlewoods, and therefore haven't got a clue what they are about.
Littlewoods is a catalogue company that sell a myriad of items from watches to wranglers, furniture to freezers, games to gardening equipment... you get the point, in fact, it's safe to say that if you want it they more than likely sell it.
They offer the items at reasonable prices and you can spread you payment over a set amount of weeks, such as 20 or 52 weeks, which are both interest free. You can also opt for a longer payment period, such as 104 and even 208 weeks but there is a set interest rate on these longer payment periods, at present it is 34.9% APR.
They also offer a buy now pay later scheme on orders over a set amount, but again this usually is at a set interest rate, but is another nice way to get something now without having to worry about the payments yet.
Plus, on the buy now pay later schemes, there is an option where you can buy it now and if you pay the full amount off before the 'pay later' date arrives then you don't have to pay any interest at all. In fact you get a nice little reminder just before that payment period begins, telling you that about the option of paying the amount off without the interest.
Selecting what ever you want to buy can be done in the comfort of your own home, either by browsing through the very extensive and quite heavy catalogue or check out the goods online at Littlewoods.com, both are easy to look through although the online site will net you more bargains as the site is updated regularly and there just might be a price decrease on certain items, although I have had issues regarding discount codes, which I will mention later, but do beware.
The online site is easy to use, but then again so is the paper catalogue, although a new catalogue may cause paper cuts if you're not careful.
On the site you simply browse through the items you may be interested in, or put in the name of an item, then clicking on certain parts to narrow your search results.
Once you've found the item you want you add it to your basket, then, when your basket has everything you want in it you proceed to the 'checkout'. this is where you are given a list of items ordered, the amount per item, the weekly payments and an estimate delivery date.
Then click 'add to account' and you're done, you just sit back and wait for the item to be delivered.
Using the catalogue itself is a matter of flicking through the pages, writing down what you want either on an order form or a piece of paper, depending on how your going to order the goods. If you choose to order the goods over the phone then the piece of paper will suffice, but if you're planning to order through the post then you will have to use the order form.
Anyway, once you have the numbers you proceed either phoning it in or putting in the freepost envelope.
The quickest way to order is to do it online, whilst the slowest way is to put it in the post, but either way the good should arrive before too long.
But do beware, either browsing through the catalogue or clicking through the pages on-line, there is a lot in the catalogue and unless you know what you want you may be looking through the pages for quite some time.
The delivery on all items is free, although you can pay for next day delivery or a set time option, but as the ordered usually only take a few days to arrive then, unless it's an emergency, the delivery is free.
So that's basically it, Littlewoods is a shop, or maybe more a warehouse, full of goods, and a lot of contacts with high street stores, that you can buy almost anything you want from.
I have had a few issues with the catalogue, some over faulty good, a few items not actually arriving and even when I bought an item using a discount code given to me by Littlewoods as a sort of 'sorry' for an earlier mix up on my account.
The faulty goods issues were mostly sorted out, either by returning the items free of charge and having it replaced or the funds put back into my account. Although I did have one item that they repaired once but refused to repair it second time as they claim they had compensated me for the fault in the first instance.
As for goods not arriving, well, once I have contacted them about the missing items, after receiving an E-mail stating they had been dispatched, they gave me a date in which the good should arrive by. If the goods had not arrived by then they then sent out a simple form for me to fill in and return, free of charge, which basically stated that I had not received the goods in question. A few days later my account would be credited with the amount that the good had cost me so that I was not out of pocket.
As for the goods bought using a discount code, well, this is as misleading as they come and in my personal experience a discount code off Littlewoods may well cost more than the discount claims you can actually save.
Allow me to explain as I feel that customers should know about this misleading situation.
I was given a discount code a few months ago, 10% off any electrical item, and when I bought a certain large item from the catalogue I decided to use the code, saving just under £50.00 on the full price. This, so I thought, would be a great bargain, but unbeknown to be, this discount code was actually going to cost me more than it had saved me, before I had made the final payment.
Firstly, I am what they call 'platinum rewards' customer, which means that I get 10% of my payments paid back in the form of rewards, this reward scheme is quite a good idea and, the amount I sometimes pay each time, can build up to a good amount, in fact I've often used the rewards to pay for items from the catalogue so that I don't have actually add the amount to my account.
There are other reward levels such as 'Gold', which is 7.5% of your payment added to your rewards and 'Silver', which is 5% of you payments added to your rewards.
All you have to do is make one order in every season, either spring/summer or Autumn/winter catalogue to keep the same level of rewards, or go into the higher bracket if possible. If you don't place an order, of any amount, then you drop down a level, say from Platinum to gold or gold to silver, and any rewards still in your account are automatically lost. This is sometimes why I spend the rewards as soon as they get to a good amount.
Buying items using your rewards does not count as a purchase in the reward credit scheme but at least the amount doesn't get added to your account.
Anyway, there are a few terms and conditions on this rewards scheme, including the fact that you can't claim rewards for good bought using a discount code, and other terms as well, so this meant that I couldn't claim rewards on the item I had bought at a discount, which is fair enough.
But it didn't stop there.
Unbeknown to me, when I was charged for the item and paid a 'normal' payment I noticed that nothing went into the reward credits that I have been building up.
This happened on the next payment too, even though 10% of the payment should have been credited to my rewards.
I e-mailed Littlewoods and was told that the payments I had made had gone to pay the value of the item that I had bought with the 10% discount code, referring me to the terms and conditions, although their term and conditions only stated that the item bought on discount would not be used to earn reward credits.
I spoke to them again stating that I had bought only one item using a discount code and yet they were penalising me for all the other items I had bought, and had previously earned reward for.
They again referred me to the T&C, which I argued the point that the one item on discount was over a 52 week period yet they had taken the payments for that one item over 8 weeks instead.
This confused them and they replied once again stating the terms and condition regarding items bought using a discount code, which clearly states that items bought using a discount code will not be entitled to any reward credits. I again reminded them that I had bought one item using the code which I knew would not accrue reward credits, and I asked them once more why the other items I had previously gained reward credits on had somehow fell under the 'bought using a discount code' category?
Again there was a wall of silence, apart from 'It's in our terms and conditions'.
I knew I was not going to win this argument so I sent a stern E-mail telling them how disgusted I was in the way they had misled a customer into believing that they would make a saving of £50 but would really be made to pay that saving back by not receiving reward credits into their account. I didn't use the words 'con' or 'rip off' but I was thinking those words.
In fact, in my case, if I had bought the £500 item at the normal price I would have accrued £50 back at the end of the 52week payment period in the form of rewards, so really I not only lost out on the £46 rewards credits from the first two payments after ordering the £500 item, I have lost out on the future 10% rewards that I would have received, therefore I technically will have paid full price for the item plus an extra £46 for the privilege of using an online discount code that they sent me in the first place.... It just doesn't figure does it?
So my advice to anyone who is shopping with Littlewoods and enjoys the benefits of the reward scheme they offer, if you are thinking of using a discount code STOP right there, don't use any codes at all as what ever discount you're thinking of getting will be clawed back from you via your reward credits.
If like me you're on the Platinum reward credit then that £50 discount off that item can be earned back through your payments if you DON'T use the discount code. If you do use it then that discount, will probably 'technically' cost you more at the end of the day than you initially saved.
Well that's my little rant over with, but I felt that I needed to warn certain customers about the way the that Littlewoods mislead people in the way they offer a discount but then recoup that discount by other means.
As for the actual catalogue itself, well, they have some good product as reasonable prices and if, like me, you sometimes find it hard to pay for something in one go then it is well worth spreading the interest free payments over 20 weeks or even 50 weeks.
Just don't use the discount codes that offer a percentage off certain items if you are earning rewards.
In all, not a bad way to spread the cost of buying certain items, even if some of the goods may be a little higher priced than some high street stores and as there's a lot to choose from, with 99% of the selection being in stock, there may be something for you.
But again, I emphasise, DO NOT BE FOOLED BY THE DISCOUNT CODES as they are very misleading indeed.
Although if you're a new customer and are not part of the rewards scheme then by all means use as many of the discount codes as you possibly can, but once you become part of the reward scheme, give those codes a very very wide berth indeed.
I feel that I do have to mention the times I have had to contact the customer services over the telephone. I have to give them credit for the way their telephonist have handles most of the situations that I have called about in a very professional manner indeed.
They ask the right security questions so that they know it's only you they are talking too, I won't give you the sort of questions on here though but they are the sort of questions that you, and only you know the answer to.
Would I recommend Littlewoods?
I am a bit confused as to answer that one as I feel that I would recommend it for certain aspects, such as the goods they offer, the free delivery service and free returns, the payments option and the easy to use ordering service.
Although I feel that I wouldn't recommend it for the way that they have managed to recoup what I thought was a discount in a very misleading manner indeed, and hide behind what can only be described as a very thin excuse.
But if you build up rewards and don't use any discount codes then this catalogue may well be worth having a look at.
Since Shop Direct Finance Group took over Littlwewoods its a total shambles. They have altered every term and condition forcing you to buy from every catalogue edition or lose the amount of cashback you receive. You now have to pay a minium of £20.00 each payment to get cashback which means you can loose cashback if payments fall below £20.00 per month. After twenty years I have closed my account. Shop direct have ruined a good catalogue company.
Littlewoods is a long standing home shopping catalogue whom also have a website.
You are able to buy items from the catalogue on credit, which is subject to a credit check and spread the cost.
They are owned and operated by Shop Direct Finance Group based at Skyways in Liverpool United Kingdom.
Recently I applied for an account with Littlewoods as Christmas is fast approaching and I wanted to spread the cost of a few items.
I went on to their website, and easily found how to register for an account which I proceeded to do; it took it little less than 10 minutes and I had completed the application and instantly given a £750 credit limit.
I proceeded to buy three items using £500 of my credit limit, thought nothing more and over the next few days waited for an E-mail to confirm delivery.
Day three of hearing nothing I signed into my account to discover that all my orders were tracked as "Credit Rejected".
I had no E-mail or other means of contact from Littlewoods to explain this so rang there 0844 number .
After spending 15 minutes waiting to talk to someone and giving her my details she advised I need to speak to their finance department which she transferred my call.
I was advised due to being a new customer that they required a small down payment (deposit) of £25 which I thought was fair enough, I made payment by card over the phone and my orders were reordered while I was on the phone and accepted.
The next day I received my order and was pleased by the fast delivery and well packed items.
However, I noticed one item missing that I had ordered, up on calling Littlewoods on their 0844 number again and this time waiting 5 minutes to talk to someone at Skyways head office I was advised this time I needed to talk to their Security Department which I was transferred too.
Instantly the lady was rude to me, claiming all sorts.
She advised me part of my order was blocked due to risk of it being a high valued order; I explained I had previously called and paid a deposit by card, she then asked me quite a few questions, who do I have credit with, my age, etc etc, I felt like I was being accused of something!
After 20 minutes of asking questions she said I'm closing your account, when asked why she said "I can't verify your credit as you don't have any other credit besides a bank account".
So me having no other credit means I can't have an account.
I then requested to speak to a manager and she said sorry after I explained and reinstated my account however lowering my limit!
I am really disappointed by the way I have been treated, giving credit out and then taking it away is not the correct way to operate a financial business let alone any business.
I think a lot of their items are over priced, some 50% more than in the high street.
They offer free delivery and often next day.
Range if stock is good although some stock is out of stock often.
Would recommend but not for large buys.
I applied online for a littlewoods catalougue, After i finished the application i was told it was accepted and to tick box to sigh credit agreement, And offerd a £500.00 Credit Limit.
I have a good credit rating. Never miss a payment on any credit accounts.
So i went ahead and orderd an item for £12.00, The next day i looked into my account. The credit facility had gone from £500.00 to £00.00, (Strange) I checked my order and it said credit rejected,
Surley Littlewoods should not be giving out credit and accepting customers and then decline them, without any explanation.
What made me lauhgh was my friend got a littlewoods catalougue no credit history not even on the electrol register she got accepted for a £700.00 credit limit.
Is that fair Littlewoods?? I dont think so you got 1 star i didnt even want to give you that its only i couldnt submit this without clicking on a star
We recently got a littlewoods account to show we could get credit and pay it back every month ( we are trying to build up a credit rating)
We bought a few items and paid them off within a few months. We then purchased a diamond ring, found it to be faulty. It was purchased in October 2010 and they did not come to collect it until Jan 2011. Once collected I called littlewoods to tell them it had been sent back and could they tell me when we would get our money back. Littlewoods advised me that we had never bought this ring from them, infact they then went on to say we had returned it on several occasions last year. I laughed and said how can you say we never bought the ring if you have notes on the account saying we returned it! This was just the start of our problems with them!
We asked to speak to a manager, we were told that there were no managers available. So I called back, still to be told the same excuse. I eventually got hold of someone with what I thought was a brain cell. They told me they would need to wait until the item had been received back to them and they would investigate the fault and get back to us within 28 days!! We eventually had to call back again to ask them what was going on. This went on for a few months. After promising to have the money returned to us we waited for that date, then that date came and went, with another manager promising that it had been done and the refund was showing on the account. So we checked hoping that this was true, it wasnt. We then called littlewoods for the 19th time and we were then told that the "manager" we spoke with was not even a manager and that the refund she had placed was done incorrectly so it was just sitting "pending". This would have sat like this until someone to notice the mistake,which happened to be me! We decided to contact the ombudsman after littlewoods failed to respond to our complaints over the phone and two letters that we sent to customer relations in chelmsford.
Now we have received a voicemail confirming that our complaint has been dealt with and that action has been taken on our account. I checked our online statement which says we are now in credit by £119. She left no name or return number so I decided to call littlewoods today to ask what was happening. After spending 29minutes on the phone to an advisor I have now been told that there is nobody there that can deal with me and there has been a letter posted to us last friday. The advisor couldnt tell me what the letter said nor could she check who had tried to call us. She told me that there was only one person dealing with my account and he was not in today. There was no notes left on our account to say what woman called us and left the voicemail so now I have wasted more money calling littlewoods un-neccessarily and nobody has dealt with our complaint properly. We asked for the account to be closed down with immediate effect and that any compensation should be sent back to the originating bank account. This has not been actioned. We also asked that littlewoods to call my partner who would happily go through security questions but they cant even get that right! Never use them ever ever again!
I ordered 8 weeks ago now my computer is saying start up disc full also no memory I do not have much on this computer at all Apple bad customer service, I demanded a refund from Littlewoods or replacement but not apple no reply I do not pay until next year but I had a sony before with lots of software this does not allow this I think faultyI want them to cancel agreement
I have been trying to claim back overpayments due to my buy now pay later items not being allocted correctly this has been goping on for 2 weeks now and still no joy, keep being told it will go the relevant department, then when I enquire a few days later theres no note on my account. Oh and the other good think (NOT) is i am now classed as a late payer and this will now go against me in my credit ratings thanks Littlewoods will not use you or any of your other catolgue company again i.e Choice, Very
Littlewoods is a very good service, but you do need to be careful when ordering goods from the catalogue. Firstly they are rediculously over priced (which is normal for catalogues unfortunately) and when they do buy now pay later deals they add the interest on straight away so it is taken off your available funds, all of this is managable and expected though.
The most dangerous thing about the Littlewoods catalogue is that payments go every 28 days, I have no idea why they do this, I'm assuming it's because this way they will get late payment charges as the majority of full time workers are paid monthly, not 28 daily. This is where you have to be careful because if you fall outside of the payment cycle it can land you with a lot of charges as you will be making a late payment every month until you can afford to make a double payment. This will happen about every 6 months as well!
Littlewoods customer service is also pretty appauling so if you call to discuss the fact that you get paid monthly they tend just to say that there is nothing they can do, the charges are just and will remain and will need to be paid. The service I think is one of the worst parts, if there is a problem you will never get to the bottom of it without raising a complaint and going down the official channels.
To summarise, it can be handy to use for emergencies but just be careful with the payments and avoid leaving a balance if possible, just another word of warning as well, they will systematically increase your credit limit regually
littlewoods r the worst ever .there sales advisers are crap n as for the 12 pound late payment fees,well wot a joke.colleen rooney never mentions these fees on the advert.never never will i shop there again n neither will my friends and family
placed first order before xmas and ordered things on sale when order email arrived had wrong pricing when i phone to check i was advised that if payed within the 20 weeks it would be at sale price having paid recieved statement with outstanding balance of £20. phoned to ask why i explained that the items where on sale and said i spoke to somebody at the time who said that if paid within time would be ammended I was then asked if i had proof on call 1 hour 10 minutes and in the end they managed to find that items where on offer and but not what i said i now owe £5 will never use again
I have paid for a sofa via littlewoods clearance on ebay. It is now 3 weeks later and they have sent me a chest freezer. There is no explanation as to where my sofa is, no date when it will be arriving, and no date as to when this gargantuan freezer is going to be pcked up. I have called them multiple times, they promise a call back and i am kept waiting. I email them and they simply do not reply.I have now contacted BBC Watchdog, and Trading Standards about the shocking service that i have received.If I treated someone like this in my work, i would be for the high jump.
I was a customer of Littlewoods but due to becoming a single parent with 2 children I was no longer able to remain in full time employment. I had an outstanding balance of £200 but unable to meet the regular monthly payments required. They offered to help me by reducing my payments. I was desperate and eager to comply. They took the £200 due to be repaid over 2 years, yet the total sum then due became £607, ie) interest payments of £407. This is helping me at a time I can't make ends meet!!!!!!.
In addition to this they apply late fee's of £12 ( now a total of £96). When I write (3 occasions) to state these should not have been applied they never bother to reply.
recap ;£200 owed, they cliam to help me so £200 becomes £607 and then throw in £96 of late payment fees...and when I challenge this the ignore my letters